CN Rail is committed to maintaining positive and proactive communications with Lac Ste. Anne County on the the prevention and resolution of issues that may arise when people live and work in close proximity to railway operations. In this spirit, the County wishes to make ratepayers aware of CN's Public Inquiry and Police lines, and encourage any concerned citizens to make use of these channel should the need arise.
Contact the CN’s Public Inquiry Line (PIL) either by phone at 1.888.888.5909 or by email at firstname.lastname@example.org. It is important that all citizens’ inquiries go through the PIL in order for CN to accurately monitor and analyze concerns and resolutions across the CN network. Common non-emergency questions or concerns may include:
• Condition of property and crossings (e.g. grade crossings, rail ties, etc.)
• Environment (e.g. vegetation, grass cutting, trees, etc.)
• Permits and/or flag persons Noise (e.g. whistling)
• General operations (e.g. train speeds, hours of operation, etc.)
CN Police staff are also available for emergency or safety related issues, such as trespassing on tracks, unlawful activity, crossing signal defect, etc. Ratepayers should contact CN Police either by email at CNPoliceTipLine@cn.ca for non-urgent suspicious activities or by phone at 1-800-465-9239 for emergencies.