CN is committed to maintaining positive and proactive communications with the communities in which it operates. This commitment includes a public inquiry line to field non-emergency questions and concerns from the public.
Contact CN at 1.888.888.5909 or This email address is being protected from spambots. You need JavaScript enabled to view it.
Staffed Monday to Friday from 6:00 am to 4:00 pm MST, the Public Inquiry Line is the best way for CN to accurately monitor and analyze concerns and resolutions across its network. This line a central point of contact for public non-emergency concerns, such as:
- Condition of property and crossings (e.g. grade crossings, rail ties, etc.)
- Environment (e.g. vegetation, grass cutting, trees, etc.)
- Permits and/or flag persons
- Noise (e.g. whistling)
- General operations (e.g. train speeds, hours of operation, etc.)
Contact the CN Police (Emergency and Non-Emergency)
In addition to the Public Inquiry Line, CN Police staff are also available for emergency or safety related issues such as trespassing on tracks, unlawful activity, crossing signal defects, and the like. Residents should contact CN Police either by email at This email address is being protected from spambots. You need JavaScript enabled to view it. for non-urgent suspicious activities or by phone at 1.800.465.9239 (24/7 operation) for emergencies.
